Video Visits
Now is a great time to see your local Mercy or MercyCare provider from the comfort of your home. Available through the MyChart mobile app, patients can connect with a provider in a live video chat to discuss their illness and symptoms.
When to Use Video Visits
Video visits cover a wide range of patient needs – from acute care to the management of chronic conditions to follow-up appointments.
How to Schedule
Call your clinic to schedule with a Mercy or MercyCare provider. A Patient Service Coordinator will assist in guiding you through the appointment process.
How to Start a Video Visit
Once your video visit has been scheduled, review the MyChart video visit instructions prior to your appointment.
How-To Guides
On-Demand Video Visits (PDF)
On-Demand Video Visits (Mobile) (PDF)
Messaging Your Provider on MyChart (PDF)
Messaging Your Provider on MyChart (Mobile) (PDF)
Urgent Care Video Visits
Want to skip the waiting room? Out of town and not feeling well? With MercyCare Urgent Cares video visits, you have urgent care at your fingertips. You can see a local MercyCare urgent care clinic provider, from anywhere, through your mobile MyChart app. Learn more and schedule an Urgent Care Video Visit.
Frequently Asked Questions
Can providers write prescriptions through a video visit?
Yes, providers can write prescriptions for medications during a video visit. If the patient has a preferred pharmacy in their record, then the prescription will be sent directly to the pharmacy. The provider can also send the prescriptions to a different pharmacy if the patient indicates one during the visit.
Can I schedule a visit for my child?
Parents can schedule video visits for their children once they have requested proxy access for each child whose record they wish to access. When the application has been processed, you will see a new tab for the family member in your MyChart account. Parents would then need to select their child’s MyChart account to schedule the video visit for them.
Are video visits covered by insurance?
Video visits are covered by all insurance carriers, and some carriers have chosen to waive cost-sharing at this time. Self-pay is also an option for this service.
How will I be billed for my visit?
Patients with Wellmark insurance will be billed through their insurance. The patients will then receive a bill for their copay after the visit.
For those that don’t have Wellmark, self-pay at the office visit rate is an option. The patient will be billed after the visit.
What if the provider decides I need to be seen in person?
If the provider determines that your reason for visit is not appropriate for a video visit, they can end the visit and you will not be charged.
