MyChart Help Guides

If MyChart or video visits though MyChart are new to you or it's been awhile since you’ve used them, please use the helpful guides below. For additional assistance, email mychart@mercycare.org.

• Signing Up/Creating a MyChart Account (PDF)
• Requesting Proxy Access for a Child or Dependent

Conducting a Video Visit on a Mobile Device

• Video Visit Instructions (PDF)
• Video Visit Workflow for Mobile (PDF)
• Video Visit Workflow on a Desktop/Laptop Computer
• Video Instructions

Messaging Your Provider

• Messaging Your Provider on a Desktop/Laptop Computer (PDF)
• Messaging Your Provider on a Mobile Device (PDF)

Frequently Asked Questions:

• Video Visits
• MyChart