Urgent Care Video Visit Hours

Monday through Friday, 8 a.m. to 5 p.m.

Saturdays and Sundays, 8 a.m. to 3 p.m.

What is needed for a video visit?

Download the MyChart app on your mobile device; the app is required for phones and tablets. Available through the App Store and Google Play.
Your MyChart username and password. Need a MyChart account? Register here.
Front-facing camera capabilities.
Cellular or Wi-Fi connection.

Urgent Care Video Visits

doc connected to family Want to skip the waiting room? Out of town and not feeling well? With MercyCare Urgent Care Video Visits, you have urgent care at your fingertips. Available through the MyChart app on your mobile device, patients can see a provider from anywhere, with no waiting rooms necessary.

Urgent Care video visits are available on demand through the Mercy MyChart app Monday-Friday, 8 a.m. to 5 p.m. and Saturdays and Sundays, 8 a.m. to 3 p.m. See below for instructions on starting a video visit and conditions can be seen via video visit.

New to MercyCare?

If you have not been previously seen at a Mercy or MercyCare clinic, please call before scheduling your visit to ensure that we have the appropriate demographic and insurance information on file.

Need Care Now?

Urgent care video visits are available from your mobile device from anywhere, whether you're at home, or out of town. Schedule these appointments from your Mercy MyChart mobile app.

How to Start a Video Visit on Demand

Step 1: Log into your Mercy MyChart app and on the MyChart home screen, select "Menu," then "Talk to a Doctor." Don't have a Mercy MyChart account? Register for one here.

On the MyChart home screen, select Menu, then Talk to a Doctor.

Step 2: Confirm your location. If your permanent address is in Iowa, but are currently out of state, please select Iowa.

Step 2: Select your location

Step 3: Select "General Video Visit."

Step 3:Select General Video Visit and enter reason for visit.

Step 4: Select "I've got the app."

Step 4

Step 5: Select "Put me in line." Please note that the wait time on this screen is approximate. The wait may end up being longer or shorter than the listed time.

Step 5

Step 6: Enter your reason for requesting a video visit and select "Put me in line."

Step 6

You are now in line for your visit and need to complete your eCheck-In before your visit begins. Instructions for completing your eCheck-In process are available on the second page of our video visit instructions.

Frequently Asked Questions

What can video visits be used for?

Allergies
UTIs
Bronchitis
Coughing
Diarrhea
Fever
Migraines and headaches
Pinkeye
Rashes
Seasonal Flu
Sinus issues
Sore throat
Stomach aches

Can providers write prescriptions through a video visit?

Yes, providers can write prescriptions for medications during a video visit. If the patient has a preferred pharmacy in their record, then the prescription will be sent directly to the pharmacy. The provider can also send the prescriptions to a different pharmacy if the patient indicates one during the visit.

Can I schedule a video visit for my child?

Parent can schedule video visits for their children once they have requested proxy access for each child whose record they wish to access. When the application has been processed, you will see a new tab for the family member in your MyChart account. Parents would then need to select their child’s MyChart account to schedule the Urgent Care video visit for them.

How will I be billed for my visit?

Urgent care video visits are covered by most insurance carriers. The patient will receive a bill for their copay after the visit.

Self-pay at the office visit rate is also an option. The patient will also be billed after the visit.

What if the provider decides I need to be seen in person?

If the provider determines that your reason for visit is not appropriate for a video visit, they can end the visit and you will not be charged.

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