Mercy earns 2021 SHPBest™ “Superior Performer” Patient Satisfaction Award for home health care

Mercy Medical Center has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2021 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers,” said Rob Paulsson, president of SHP. “We commend these organizations for their continuous focus on delivering the highest quality of care to their patients.”

“This recognition reflects the ongoing efforts of Mercy Home Care staff to provide the very best care to our home-based patients,” said Dianne Wasson, Mercy director of transitions of care.

“Mercy Home Care is very pleased to be honored by this award,” said Gina James, manager of Mercy Home Care. “We strive to always provide superior care and work to meet each patient’s needs. Mercy Home Care is proud that our patients have recognized us as a leader in Home Care.”