Mercy achieves impressive, sustained Press Ganey scores for Food and Nutrition Services

Mercy Medical Center is one of just 13 hospitals nationwide to achieve Press Ganey scores above 90 percent for its Food and Nutrition Services (FNS) Department for six consecutive years. Those high, sustained Press Ganey scores put Mercy in an elite class among the top 2 percent of hospitals for patient satisfaction.  

A multi-faceted approach contributes to Mercy’s impressive FNS Press Ganey scores: Registered Dietitians offer patients nutritional advice and information; Patient Nutrition Assistants work on each hospital unit helping inpatients make satisfying and appropriate menu choices; menus are developed and evolve with input from staff and patients; a wide variety of menu items are made from scratch and incorporate fresh ingredients from local farmers; and FNS leaders post metrics such as accuracy and timeliness of orders delivered so staff can note progress or areas for improvement.

Mercy was also the first area hospital to go fat fryer-free, instead utilizing combi ovens with convection and steamer cooking capabilities to produce healthy and flavorful menu options.

Mercy FNS provides more than 1.25 million meals per year to its patients, visitors and employees through patient room service 24-hours-a-day, the Mercy Café and catering.

Mercy is celebrating its Press Ganey success by offering special refreshments to employees on Wednesday, May 27.